Terms of Service

Last updated: 24 June 2026

1. Agreement

By subscribing to Ordify, you agree to these Terms of Service. Ordify is a product of MarkeThink Digital Sdn Bhd (Company No. pending), a company registered in Malaysia.

2. Service Description

Ordify provides a white-label ordering and point-of-sale (POS) platform for food and beverage outlets. The service includes a branded Progressive Web App (PWA), POS system, kitchen display, admin dashboard, loyalty program, and QR dine-in ordering — delivered as a Software-as-a-Service (SaaS) subscription.

3. Subscription & Payment

• Subscriptions are billed monthly or annually as per the selected plan.
• An initial commitment period of 3 months applies. The upfront payment and onboarding fee are non-refundable after onboarding is completed.
• After the initial commitment, subscriptions renew monthly or annually. You may cancel with 30 days written notice.
• All prices are in Malaysian Ringgit (RM) and are exclusive of applicable taxes unless stated otherwise.

4. Your Responsibilities

• You are responsible for the accuracy of your menu items, pricing, and business information.
• You must not use the platform for any illegal or unauthorized purpose.
• You are responsible for maintaining the security of your admin account credentials.
• You must comply with all applicable Malaysian laws regarding food service, pricing, and consumer rights.

5. Our Responsibilities

• We will provide the platform as described and maintain reasonable uptime.
• We will provide onboarding support to set up your branded app.
• We will notify you of planned maintenance or significant service changes.

6. Service Availability

We aim for 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by factors outside our control (hosting provider outages, internet issues, etc.).

7. Intellectual Property

The Ordify platform, code, design, and branding are the intellectual property of MarkeThink Digital Sdn Bhd. Your business content (menu items, images, branding) remains your property. You grant us a license to display your content within the platform for service delivery.

8. Data Ownership

Your business data (orders, customer records, analytics) belongs to you. Upon termination, you may request a data export within 90 days. After 90 days, data may be permanently deleted.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, Ordify's total liability shall not exceed the amount paid by you in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages including lost profits or business interruption.

10. Termination

• You may cancel your subscription after the initial commitment period with 30 days notice.
• We may suspend or terminate your account for violation of these terms, non-payment, or illegal activity.
• Upon termination, your subdomain and app will be deactivated. Data export is available for 90 days.

11. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or dashboard notification at least 30 days before taking effect.

13. Contact Us

For questions about these Terms, contact us via WhatsApp at +6011-6770 8600 or email at hello@ordify.my.