Privacy Policy

Last updated: 24 June 2026

1. Introduction

Ordify ("we", "us", "our") is a product of MarkeThink Digital Sdn Bhd. This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform at ordify.my and its subdomains.

2. Information We Collect

For cafe operators (merchants): Business name, contact person name, email address, phone number, business address, and payment information for subscription billing.

For cafe customers (end users): Name, phone number, email address (optional), order history, and loyalty points data. This data is collected on behalf of the cafe operator and stored within their tenant.

Automatically collected: Device type, browser type, IP address, and usage analytics to improve our service.

3. How We Use Your Information

• To provide and maintain the Ordify platform
• To process orders and manage loyalty programs on behalf of cafe operators
• To communicate with merchants about their subscription and service updates
• To improve our platform and user experience
• To comply with legal obligations

4. Data Storage & Security

Your data is stored on secure servers. We use industry-standard encryption (SSL/TLS) for all data transmission. Access to personal data is restricted to authorized personnel only.

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share data with:

• Hosting providers (for infrastructure)
• Payment processors (when online payment is enabled)
• As required by Malaysian law or regulation

6. Data Retention

Merchant data is retained for the duration of the subscription plus 90 days after termination. Customer order data is retained as part of the merchant's business records. You may request deletion of your personal data by contacting us.

7. Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access your personal data
• Correct inaccurate data
• Withdraw consent for data processing
• Request deletion of your data

8. Cookies

We use essential cookies to maintain sessions and remember preferences. We do not use third-party tracking cookies for advertising.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

For privacy-related inquiries, contact us via WhatsApp at +6011-6770 8600 or email at hello@ordify.my.