Refund Policy

Last updated: 24 June 2026

1. Overview

This Refund Policy applies to all subscription plans purchased on Ordify, a product of MarkeThink Digital Sdn Bhd.

2. Initial Commitment Period

All plans require an initial commitment of 3 months paid upfront. This commitment ensures we can dedicate resources to set up and onboard your cafe properly.

3. Onboarding Fee

The onboarding fee is non-refundable once the setup process has begun. This covers the time and resources spent configuring your branded app, subdomain, and initial training.

4. Subscription Refunds

• Before onboarding begins: Full refund of all payments including the onboarding fee, minus any payment processing fees.
• During the first 7 days after launch: If you are unsatisfied with the platform after your app goes live, we will refund the remaining unused months of your upfront payment. The onboarding fee and the first month's subscription are non-refundable.
• After 7 days: No refund for the current billing period. You may cancel with 30 days notice to prevent future charges.

5. Annual Subscriptions

If you paid annually and wish to cancel mid-year (after the initial commitment), we will refund the remaining full months on a pro-rata basis. No partial-month refunds.

6. Service Issues

If the platform experiences extended downtime (more than 48 consecutive hours) due to issues within our control, we will provide a pro-rata credit for the affected period upon request.

7. How to Request a Refund

Contact us via WhatsApp at +6011-6770 8600 or email at hello@ordify.my with your business name and reason for the refund. We will process eligible refunds within 14 business days.

8. Payment Method

Refunds will be issued to the original payment method used for the purchase. Bank transfer refunds may take 5-10 business days to reflect in your account.

9. Contact Us

For refund inquiries, contact us via WhatsApp at +6011-6770 8600 or email at hello@ordify.my.